I promised. I promised myself and my readers that I would give less attention and less of my time writing about negativity and experiences that upset me, but finally, finally, finally, finally, someone actually apologized.
The corner store near my house opens at 6am. I got there at 5:45am and waited outside in the parking lot for the doors to open.
At 6am the lights go on, and the woman inside behind the counter walks towards the door to unlock it. I’m at the door waiting to greet her.
When she opens she tells me there’s no money in the register, and the woman who is in charge of the cash is on her way. In charge of the cash? Really?
You just opened the door, but you don’t have any access to the cash that belongs in the register?
Anyway, I said okay and I returned to the parking lot to continue waiting patiently. The lady who runs the cash register shows up about five after six, and finally they’re ready to serve me at about ten after.
With an attitude, she asks me what I want, and after I tell her, she rips open the glass doors that encase my item. She pushed those glass doors so hard, I thought they were going to shatter. Then she turns around and insults me for coming to the store so early.
If you’re a retail manager, and you run a convenient store, shouldn’t you want people at the door with money for purchases? Yes. Are you supposed to judge your customers after they purchase items in your store? No.
Look, if you’re miserable and upset about something, you’re not supposed to take it out on your customers. You should be thanking your customers for supporting your business.
You should be happy that people want to come to your store and see your face at six in the morning.
I’m going to leave it at that. I can feel this post beginning to snowball out of control as I’m now thinking back to that morning.
I did want to mention though, this is the same store I left because the Manager was threatening me during meetings. He would also blow me off and tell me I was lying when I expressed my concerns about things that were happening to me in the store during working hours. I walked out.
Thank you for the apology.